Privacy

The Reptile Club and HatchLog (collectively, “we”, “our”, or “us”) are operated by The Reptile Club LLC, based in Utah, United States. The Reptile Club is the public registry at reptileclub.com; HatchLog is the breeder management app published to that registry. This Privacy Policy explains what information we collect, how we use it, and what rights you have over your data.

Information we collect

We collect the following categories of information:

• Account information. Your name, email address, and password (stored as a hash). Optional profile information you choose to add.
• Records you create. Information you enter into HatchLog: animals, clutches, hatch dates, weights, photos, notes, and breeder profile data.
• Pedigree facts. When you register an animal, the resulting pedigree (parents, hatch date, morph, sex, breeder of record, three generations of ancestry) is recorded in the public registry of The Reptile Club.
• Usage information. Diagnostic and usage data such as device type, OS version, app version, crash logs, and basic analytics events. We use this to keep the app working.
• Payment information. If you subscribe to HatchLog Pro, payment is processed by the platform you signed up through (Apple, Google, or Stripe). We do not store your full card number.

How we use your information

• To provide and operate the HatchLog app and the Registry website;
• To issue and verify Certificates of Pedigree;
• To respond to your support requests;
• To send you essential account, billing, and security communications;
• To diagnose problems, fix bugs, and improve the Service.

Data storage and security

We store data on managed cloud infrastructure (Google Cloud / Firebase) with industry-standard encryption in transit and at rest. We follow reasonable security practices but no system is perfectly secure; you use the Service at your own risk.

Third-party services

We use a small number of third-party services to operate HatchLog:

• Google Firebase — authentication, database, file storage, and analytics.
• Web3Forms — processing of contact-form messages submitted through the Support page.
• Apple, Google, and Stripe — subscription payment processing.

These services receive only the information they need to perform their function. They do not sell your data on our behalf.

Data sharing

We do not sell your personal information. We share data only as necessary to operate the Service, comply with the law, or protect our rights and the rights of others. Pedigree facts you publish to the Registry are public by design — that is the point of a public registry — and are visible to anyone with the RC code.

Data retention and deletion

We retain account data for as long as your account is active. You can request deletion at any time by emailing support@reptileclub.com; we will remove your account and personal data within 30 days. Pedigrees you have issued to the public Registry remain on the public record after account deletion, but they will no longer be linked to your personal account. This is essential to the integrity of the lineage system; pedigrees that could be erased on demand would not be a credible record.

Your rights

Depending on where you live, you may have the right to:

• Access the personal data we hold about you;
• Correct inaccurate personal data;
• Request deletion of your personal data, subject to the Registry exception above;
• Object to or restrict certain processing;
• Receive your data in a portable format.

To exercise any of these rights, email support@reptileclub.com.

Children’s privacy

HatchLog is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have, please contact us and we will delete it.

Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be announced through the Service or by email. The “Last updated” date at the top of the page reflects when the policy was last changed.

Contact

Questions about privacy? Email support@reptileclub.com.